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Overview
Complete
Mimi Carey / 16 Aug 2018
Retail Customer Satisfaction Survey Form
Inspection score
42.86%
Failed items
4
Created actions
0
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Customer Name (Optional)
Mimi Carey
Survey Date and Time

16th Aug, 2018

12:38 PM +08

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Failed items
4
Survey / Survey
Was the shop's appearance pleasant?
No
Notes
I saw some items were not stacked properly. It's messy to look at
Survey / Survey
Was your request addressed properly?
No
Notes
I was requesting for a snail moisturizer. I've been told that they have stocks so I waited for it. But the staff served other customer leaving me unattended for 10 minutes. I still need to ask other staff for follow up.
Survey / Survey
Was the staff friendly and accomodating?
No
Notes
Your staff sounds disinterested
Survey / Survey
Overall, are you satisfied with with your visit?
No
Notes
Staff was not accommodating and it took a lot of time getting new stocks of snail moisturizer.
Survey
4
42.86%
Survey
4
42.86%
Was the shop's appearance pleasant?
No
Notes
I saw some items were not stacked properly. It's messy to look at
Was the service or product available?
Yes
Was your request addressed properly?
No
Notes
I was requesting for a snail moisturizer. I've been told that they have stocks so I waited for it. But the staff served other customer leaving me unattended for 10 minutes. I still need to ask other staff for follow up.
Was the staff friendly and accomodating?
No
Notes
Your staff sounds disinterested
Was the price of the product reasonable?
Yes
Did the cashier serve you in a timely manner?
Yes
Overall, are you satisfied with with your visit?
No
Notes
Staff was not accommodating and it took a lot of time getting new stocks of snail moisturizer.
Comments and Suggestions
Please share with us a few things where we could do better.
Train your staff to follow up real time.
Completion
Customer's Name (Optional)
Mimi Carey
16th Aug, 2018 12:43 PM +08