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Overview
Complete
Business Resumption Plan Template Checklist
East Grand Rapids Hotel / 15 May 2020 / Helen Roberts
Inspection score
100%
Failed items
0
Created actions
0
Name of Business
East Grand Rapids Hotel
Location
Fulton across from Eastern WB, Grand Rapids, MI 49503, USA (42.962875, -85.649384)
Conducted on

15th May, 2020

1:00 PM +08

Prepared by
Helen Roberts
Business Resumption Plan
100%
Preliminary Questions
100%
As per the guidance of the Center for Disease Control and Prevention (CDC), companies should consider these three questions when deciding whether to reopen.
Are you in a community no longer requiring significant mitigation?
Yes
Will you be able to limit non-essential employees to those from the local geographic area?
Yes
Do you have protective measures for employees at higher risk (e.g. teleworking, tasks that minimize contact)?
Yes
If you answered 'Yes' to all three questions, you can consider reopening and proceed with the completion of the business resumption plan.
About the Business
Business Name
East Grand Rapids Hotel
Primary Address
Fulton across from Eastern WB, Grand Rapids, MI 49503, USA
City, State, Zip Code
Grand Rapids, MI 49503
Telephone Number
616-302-4900
About the Business / Primary Point of Contact
Primary Emergency Contact
Helen Roberts
Telephone Number
616-313-1567
Business Resumption Planning Policy
The East Grand Rapids Hotel is committed to providing excellence in hospitality services to our clients and customers. We recognize that there are a number of factors that may impede our ability to provide these services and that actions must be taken to help preserve our ability to operate under difficult circumstances.Therefore, the East Grand Rapids Hotel is undertaking as part of its post-lockdown risk management strategy the development of a Business Resumption Plan to ensure continuity of services.
Business Resumption Planning Team
The following people will participate in business resumption planning
Business Resumption Planning Team / Team Leader
Name
Helen Roberts
Position
General Manager
Contact Number
616-313-1567
Business Resumption Planning Team / Member
Business Resumption Planning Team / Member / Member 1
Name
Virgie Jackson
Position
Hotel Operations Manager
Business Resumption Planning Team / Member / Member 2
Name
Dustin Matthews
Position
Asst. Hotel Operations Manager
Business Resumption Planning Team / Member / Member 3
Name
Glen Jacobs
Position
HR Manager
Business Resumption Planning Team / Member / Member 4
Name
Merces Orellana
Position
F&B Director
Business Resumption Planning Team / Member / Member 5
Name
Adam Hutchison
Position
Marketing and Sales Director
Business Resumption Planning Team / Meeting Schedule
Summary of Dates and Locations
May 14, 2020 | Online Meeting May 17, 2020 | Online Meeting May 19, 2020 | Online Meeting May 21, 2020 | Hotel Board Meeting Room May 24, 2020 | Hotel Board Meeting Room
Hazard Identification and Risk Assessment
Identify a list of hazards that your business can encounter as you resume the business. For each hazard, decide on the level of impact each will have on your business. Here is a brief guide on how to assess impact:  Negligible – limited to no business disruptions or property damage  Marginal – a hindrance that may affect business operations without shutting down, you have no minor damage, it may be an occurrence in the surrounding neighborhood  Critical – temporary disruptions of business or major damage to the facility, impacts are to the community  Catastrophic – a disaster that affects entire regional community causing business disruptions and forces closure of building(s). This is an event of large proportions. It can include complete destruction, multiple injuries or deaths, and a regional event which means limited or no outside resources available for prolonged periods of time.
Hazard Identification and Risk Assessment / Hazard/Event
Hazard Identification and Risk Assessment / Hazard/Event / Hazard/Event 1
Identified Hazard/Event
Potential presence of coronavirus particles within the hotel premises
Impact to Critical Business Assets
Catastrophic
Mitigating Actions
Employ professional cleaning/sanitation company to perform deep anti-bacterial cleaning of the hotel premises before holding meetings and resuming business hotel operations
Hazard Identification and Risk Assessment / Hazard/Event / Hazard/Event 2
Identified Hazard/Event
Coronavirus exposure of older staff members
Impact to Critical Business Assets
Critical
Mitigating Actions
1. Identify these members of the staff and make sure to talk to each of them and reiterate the need to keep them in quarantine due to the risk they can be exposed to 2. Develop an appropriate compensation plan that can help assist these employees with their everyday living expenses
Hazard Identification and Risk Assessment / Hazard/Event / Hazard/Event 3
Identified Hazard/Event
Asymptomatic Guests
Impact to Critical Business Assets
Catastrophic
Mitigating Actions
1. Prepare isolation facilities within the hotel 2. Have an updated list of health authorities and nearest medical facilities to ensure fast coordination in case there is a suspected new case 3. Print out informative flyers/leaflets to guests and staff to send key messages such as the importance of hand washing and coughing etiquette
Hazard Identification and Risk Assessment / Hazard/Event / Hazard/Event 4
Identified Hazard/Event
Lack of appropriate PPE for staff
Impact to Critical Business Assets
Critical
Mitigating Actions
Coordinate with Purchasing Manager to facilitate procurement of high-quality PPE with supply that can last for at least 6 months
Hazard Identification and Risk Assessment / Hazard/Event / Hazard/Event 5
Identified Hazard/Event
Inappropriate food handling by guests in buffets
Impact to Critical Business Assets
Critical
Mitigating Actions
Assess alternatives to providing buffet service to guests
Hazard Identification and Risk Assessment / Hazard/Event / Hazard/Event 6
Identified Hazard/Event
Current lack of sanitation stations
Impact to Critical Business Assets
Critical
Mitigating Actions
Coordinate with facilities team to setup sufficient number of sanitation stations within the hotel, particularly at the critical entry points
Hazard Identification and Risk Assessment / Hazard/Event / Hazard/Event 7
Identified Hazard/Event
Hand sanitizer dispensers not working
Impact to Critical Business Assets
Marginal
Mitigating Actions
Increase the frequency of checks by housekeeping staff of all hand sanitizer dispensers in the hotel and ensure there's sufficient supply of soap
Hazard Identification and Risk Assessment / Hazard/Event / Hazard/Event 8
Identified Hazard/Event
Broken ventilation in some areas/rooms
Impact to Critical Business Assets
Critical
Mitigating Actions
Have the facilities team have an extensive check of the entire ventilation system and every AC unit in the rooms
Hazard Identification and Risk Assessment / Hazard/Event / Hazard/Event 9
Identified Hazard/Event
Food Spoilage
Impact to Critical Business Assets
Critical
Mitigating Actions
Remind F&B team to always be on top of the expiry dates of food supplies and follow strict food storage system guidelines
Assessment of Organizational Outputs
100%
Identify key organizational outputs and evaluate their degree of importance. This involves describing and estimating the likely impact of loss or delay of that output and approximating the length of time needed to re-establish the lost output.
Assessment of Organizational Outputs / Output
100%
Assessment of Organizational Outputs / Output / Output 1
100%
Describe Output
Profitability
Effect of Loss on Output
Profits have dropped 80% as travel was also restricted within Michigan
Time to Re-establish
1 year
Organizational Impact
Major
Priority for Recovery
High
Responsible Person/Department
Sales and Marketing
Status
In Progress
Assessment of Organizational Outputs / Output / Output 2
100%
Describe Output
Food service
Effect of Loss on Output
Some of the stored food that was left before the lockdown was imposed have already spoiled
Time to Re-establish
1 week
Organizational Impact
Minor
Priority for Recovery
Medium
Responsible Person/Department
Food and Beverage
Status
Completed
Assessment of Organizational Outputs / Output / Output 3
100%
Describe Output
Contractual obligations
Effect of Loss on Output
Some of them have been put on hold as mandated by the local state
Time to Re-establish
2-3 months
Organizational Impact
Major
Priority for Recovery
High
Responsible Person/Department
All departments that have contracts with outsourced companies
Status
In Progress
Assessment of Organizational Outputs / Output / Output 4
100%
Describe Output
Customer Satisfaction and Safety
Effect of Loss on Output
Customers will be very cautious when booking with hotels
Time to Re-establish
Progressive
Organizational Impact
Major
Priority for Recovery
High
Responsible Person/Department
All departments
Status
In Progress
Business Recovery Contacts
Business Recovery Contacts / Organization
Business Recovery Contacts / Organization / Organization 1
Organization Name
Medical Spectrum Hospital
Type (e.g. insurance, bank, supplier)
Hospital
Contact Person
Troy Alejo
Contact Details
706-634-3888
Business Recovery Contacts / Organization / Organization 2
Organization Name
East Michigan Farms
Type (e.g. insurance, bank, supplier)
Food Supplier
Contact Person
Chelsea Cooper
Contact Details
360-376-1653
Business Recovery Contacts / Organization / Organization 3
Organization Name
Bank of America
Type (e.g. insurance, bank, supplier)
Bank
Contact Person
Lasse Clausen
Contact Details
303-986-6735
Business Recovery Contacts / Organization / Organization 4
Organization Name
JDF Security Services
Type (e.g. insurance, bank, supplier)
Security Company
Contact Person
Elias Sorensen
Contact Details
562-356-0230
Business Recovery Contacts / Organization / Organization 5
Organization Name
Next I.T.
Type (e.g. insurance, bank, supplier)
IT maintenance services
Contact Person
Sofia Snuka
Contact Details
978-621-7043
Business Reopening Checklist
100%
Business Reopening Checklist / Develop and implement appropriate workplace safety policies regarding:
100%
Social Distancing
In Progress
You can use the iAuditor Social Distancing Plan Checklist for Workplaces to help devise your social distancing guidelines.
Use of Personal Protective Equipment (PPE)
In Progress
Temperature Checks
Completed
Continuous testing, isolating, and contact tracing
In Progress
Disinfection of common areas and high-touch surfaces
Completed
Business Travel
Completed
Staggard phases of returning to work
In Progress
Remote Working/Telecommuting
Completed
Special accommodations for vulnerable members of the organization
Completed
Staggard gathering periods
Completed
Restricting use of shared items
Completed
Daily employee health checks
In Progress
Flexible time-off policies
Completed
COVID-19 Mass Testing within the organization
Completed
For US-based companies, an employer may choose to administer COVID-19 testing to employees before they enter the workplace to determine if they have the virus, as long as the test has been proven to be reliable and accurate.
Action plan if a member gets infected with COVID-19
Completed
Training Schedules
If there are any specific trainings identified as part of the mitigating actions in the prior risk assessment, you may list it here.
Training Schedules / Training Event
Training Schedules / Training Event / Training Event 1
Title of Training
Hotel Reopening Guidelines
Purpose
To help inform the staff of the measures that the hotel will undertake to help mitigate the spread of the virus as they resume operations
Planned Schedule
May 23, 2020
Training Schedules / Training Event / Training Event 2
Title of Training
Food Handling During Coronavirus
Purpose
To train food & beverage staff on new practices that must be implemented and practiced as recommended by the national hospitality management organization and the CDC
Planned Schedule
May 24, 2020
Training Schedules / Training Event / Training Event 3
Title of Training
Proper Housekeeping During COVID-19
Purpose
To help reorient the staff on cleaning procedures after a long absence and train them on additional practices as part of a stricter housekeeping program
Planned Schedule
May 24, 2020
Maintaining and Updating the BRP
Schedule of Reporting Test Results
May 30, 2020 June 6, 2020 June 27, 2020
Plan Approval
BRP Team Leader
You may contact the following representatives with any questions or comments about this plan.
BRP Team Leader / BRP Team Representative
BRP Team Leader / BRP Team Representative / BRP Team Representative 1
BRP Team Leader
Helen Roberts
4th May, 2020 10:37 PM +08
Contact Number
Unanswered
Senior Management
Senior Management / Senior Management Team Member
Senior Management / Senior Management Team Member / Senior Management Team Member 1
Name
Aynur Van Ek
4th May, 2020 10:42 PM +08
Position
CEO
Senior Management / Senior Management Team Member / Senior Management Team Member 2
Name
William Pikefield
4th May, 2020 10:44 PM +08
Position
CFO