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Overview
Complete
Moonbarks Coffe Shop / Joanne Krisp / 30 Sep 2019
Barista Training Assessment Template
Inspection score
76.92%
Failed items
4
Created actions
0
Site
Moonbarks Coffe Shop
Conducted on (Date and Time)

30th Sep, 2019

1:00 PM +08

Barista (Full Name)
Joanne Krisp
Prepared by
Jill Mou
Location
Queen Elizabeth Dr, Bondi Beach NSW 2026, Australia
Failed items
4
Assessment / Preparation
Does the barista wear hair restraints?
No
Photos
Assessment / Preparation
Did the barista check the availability of ingredients?
No
Notes
Joanne did not check the inventory list
Assessment / Execution
Can the barista distinguish between mild, medium and dark coffees?
No
Notes
Joanne had a hard time in distinguishing medium and dark coffee.
Assessment / Services
Friendliness
Not Satisfied
Notes
Joanne did not greet the customer before she gets her order
Assessment
4
76.92%
Preparation
2
71.43%
Does the barista wear hair restraints?
No
Photos
Does the barista wear clean clothing?
Yes
Does the barista follow good personal hygiene standards?
Yes
Did the barista check the security of the area?
Yes
Did the barista check the cleanliness of the store before opening?
Yes
Did the barista check the availability of ingredients?
No
Notes
Joanne did not check the inventory list
Did the barista check the equipment before opening?
Yes
Execution
1
80%
Does the barista follow food safety procedure?
Yes
Does the barista weigh, grind and brew coffee to standard?
Yes
Can the barista distinguish between mild, medium and dark coffees?
No
Notes
Joanne had a hard time in distinguishing medium and dark coffee.
Does the barista serve beverages based on customers request?
Yes
Does the barista maintain the cleanliness of production area?
Yes
Services
1
78.57%
Please rate the resource staff member on the following service attributes:
Attentiveness
Excellent
Availability
Excellent
Courteousness
Excellent
Friendliness
Not Satisfied
Notes
Joanne did not greet the customer before she gets her order
Helpfulness
Excellent
Professional behavior
Excellent
Level of knowledge
Satisfied
Notes
Joanne had a hard time in explaining the difference between medium and dark coffee to her customer
Completion
Observation and Recommendations
Joanne did well during her assessment, but she needs to improve on some aspects. - She needs to review the differences between coffee grounds. - She needs to be reminded on checking inventory list before opening the shop. - She needs to review the standards and procedures. Overall recommendation: She needs 2nd evaluation to check if she can improve.
Training Supervisor (Full Name and Signature)
Jill Mou
30th Sep, 2019 3:34 PM +08
Media summary