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Overview
Complete
Business Continuity Plan (BCP) Template
Iris Inc. / Operations / Archie Sam / 27 Feb 2019
Failed items
0
Created actions
0
Business Name
Iris Inc.
Department
Operations
Prepared by
Archie Sam
Conducted on

27th Feb, 2019

Location
834 West Wintergreen Drive Phillipsburg, NJ 08865
Inspection
Scope & Objectives
Purpose of the BCP including which business functions are prioritized for recovery during an emergency
- To ensure continuity of IT services and customer lines in the event of an power shutdown - Power disruption could be caused by emergency weather conditions or building fire - Service offerings impacted: Customer Support desk, Sales teams, HR support
Operations at Risk and Recovery Plan
Operations at Risk and Recovery Plan / Add operational area at risk
Operations at Risk and Recovery Plan / Add operational area at risk / Operation 1
Operational Area
Customer Support
Description of operation
Customer support team looking after 24 hour global regions
Rate impact on business continuity
Critical
Impact description
All global live chat and calls go through this team
Recovery strategy
All live chat and calls routed to Level 2 teams in regional offices. Individuals in each region have been assigned to take up leadership roles for backup support in the event of operational disruption.
Operations at Risk and Recovery Plan / Add operational area at risk / Operation 2
Operational Area
Finance Team
Description of operation
Finance team responsible for customer invoicing as well as global employee payroll
Rate impact on business continuity
High
Impact description
Customers would experience delays in billing requests and disputes. Internal staff would be affected by internal payroll delays
Recovery strategy
Automatic emails sent to customers requesting billing inquiries notifying of delays. Staff immediately informed of potential delays in payroll. In the event of greater than 24 hour disruption, finance team is relocated to temporary office for business continuity.
Roles & Responsibilities
Roles & Responsibilities / Add BCP committee member
Roles & Responsibilities / Add BCP committee member / Member 1
Representative
Brian Mitts
Role
Team Leader
Contact details
559 5612
Description of responsibilities
- Must ensure all team members are aware of recovery plan procedures - Must also encourage customers to make sure their email address on file are updated to ensure they would receive emails notifications regarding delays (if there are)
Full Name & Signature
Brian Mitts
1st Feb, 2019 4:55 PM PST
Roles & Responsibilities / Add BCP committee member / Member 2
Representative
Glen Hill
Role
Head of Operations
Contact details
ghill@iris.com.us, 088 452 1145
Description of responsibilities
- Must contact key stakeholders in case of power shutdown - Inform IT Director of emergencies and to pull up equipment for alternate operations site - Should ensure all BCPs are updated and are coordinated with key personnel
Full Name & Signature
Glen Hill
1st Feb, 2019 4:56 PM PST