Navigate to...

Overview
Complete
Customer Service / 07 Nov 2018 / John Archie Callo / EM-2134 / Marie Chiello Carl
General Employee Evaluation Form
Inspection score
76.19%
Failed items
1
Created actions
0
Date and Time of Review

7th Nov, 2018

2:22 PM +08

Department
Customer Service
Employee (Full Name)
John Archie Callo
Employee Number
EM-2134
Job Title
Staff
Supervisor (Full Name)
Marie Chiello Carl
Failed items
1
Audit / Assessment Ratings
Initiative
Poor
Notes
John is willing to take an extra task but only if he was told to do so.
Audit
1
76.19%
Assessment Ratings
1
77.78%
Job Knowledge
Excellent
Notes
John completed the on-boarding training.
Work Quality
Satisfactory
Notes
John performs well but he still has minimal errors concerning the quality of his output.
Attendance/Punctuality
Excellent
Notes
Perfect in attendance. No tardiness.
Initiative
Poor
Notes
John is willing to take an extra task but only if he was told to do so.
Communication/Listening Skills
Satisfactory
Notes
John possesses good communication skills, but there's still room for improvement.
Dependability
Excellent
Notes
You can depend on John when other teammates are not around.
Goals
Significant work-related accomplishments (Include projects, assignments, new skills or knowledge gained.)
- John gets commendation from a customer for a job well done.
Target goals
- To get 100% CSAT
Performance Summary
What are the employee's strongest points?
- John had good product knowledge and he is applying it in giving customer solutions.
What are the employee's weakest points?
- john gets disconcerted when he encounters irate customers
What can the employee do to be more effective or make improvements?
- Provide customer empathy statements. - Focus on the question and how to give solutions to customer's problem
What additional training would benefit the employee?
- Communication skills training
Completion
66.67%
Other comments
- Good job directing the customer to the newly created knowledge base.
Overall Rating
Satisfactory
Notes
Needs to focus to achieve 100% CSAT.
By signing this form, you confirm that you have discussed this review in detail with your supervisor.
Employee (Full Name and Signature)
John Archie Callo
7th Nov, 2018 3:20 PM +08
Supervisor (Full Name and Signature)
Marie Chiello Carl
7th Nov, 2018 3:21 PM +08